Keys to Customer ServiceName: Keys to Customer ServiceDate: February 6, 2017Event Description:
Learning to build your customer service skills will have a powerful impact on your career success, as well as success in other areas of your life.
Through this course you will discover the direct relationship between service skills and career achievement, and will become skilled at being an exceptional service provider.
You'll have the opportunity to:
- Gain an understanding of why service matters to every organization, and recognize the role of customer service in career success
- Discuss the essential skill of listening and list keys to providing service that wins customer loyalty
- Learn techniques to defuse upset customers and learn to identify customer turnoffs
You can help your organization and your career by translating your good service intentions into a workable plan and gain knowledge of ways to consistently deliver great service.
The payoff is enormous!
This course is part of our Certificate in Customer Service program.
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